Built Around Your Operation
Understand the Product
Capture details that can influence value—such as brand, condition, category, size, and style—without forcing every agency to adopt the same fields or workflow.
Make Better Decisions
Use stronger product information and operating context to support pricing and channel decisions.
Improve Every Downstream Path
Better information captured during production can improve retail execution, e-commerce selection, listings, reporting, and future learning.
Start with your current workflow. Add richer product information where it creates value.
MISSED VALUE
Do You Know Your Donation If You Don’t Know the Brand?
Many agencies do not capture brand during softlines pricing. The brand may be visible on the label, but if it is not captured and understood, a premium item may be treated like an ordinary sweater.
How would this donation be priced in your agency today?
If brand is not captured, this item may be treated like an ordinary sweater.
REVEAL THE VALUE
This is a Thom Browne Nantucket Scenic Jersey Pullover. The brand’s current listed price is $1,880.
Thom Browne is part of the Ermenegildo Zegna Group. The brand is currently offered in the leading luxury department stores and specialty boutique doors across 40 countries and through 120 DTC stores in key cities such as New York, London, Milan, Tokyo, Hong Kong, Beijing, Shanghai, Seoul, and Singapore.
Better product understanding can change pricing, routing, and recovery decisions.
This example illustrates the importance of product understanding. It does not imply that every premium item should be priced or routed the same way.
Dynamic Pricing
Evolving AI Experience
Explore how product understanding, local context, sales history, inventory, sell-through, pricing strategy, and channel opportunities could improve realized donation value.
What could even a modest improvement in realized retail value mean across your agency?
Voice-Assisted Softlines Pricing
Capture selected product details through natural speech, with the option to augment voice using vision and OCR. Smart glasses or mobile cameras can capture labels and other markings while the employee remains focused on the item.
Vision-Assisted Product Processing
Use computer vision to identify products, capture useful attributes, and recognize potential value across both softlines and hardlines — either on its own or supporting a voice-assisted workflow.
Channel Optimization
Explore how product information and expected recovery could help identify the best path for retail, e-commerce, salvage, or another channel.
E-Commerce Optimization
Improve item selection, listing preparation, images, descriptions, categories, and pricing to recover more value online.
Automation & Robotics
FUTURE DIRECTION
Explore how product intelligence, routing logic, and third-party robotics could support repetitive handling and future automated thrift workflows.
Retail Agentic Chatbots
RAG & AGENTIC AI
Chat with retail and operational data using natural language. Get grounded answers from approved agency data, investigate trends, compare locations, and move from questions to actionable analysis.
Move from dashboards to conversations with your retail data.
See a Missed Value Example
Chat with Your Retail Data
Retail Agentic Chatbots allow agency users to ask questions about sales, production, pricing, inventory, labor, sell-through, and operational performance using natural language.
RAG Chatbot
Grounds answers in approved agency data, reports, documents, business definitions, and other trusted sources.
Agentic Chatbot
Performs multi-step analysis using approved tools and data sources, investigates results, compares performance, and helps identify what to examine or do next.
Example Questions
• Which stores are missing production targets, and what appears to be driving the difference?
• How did pricing changes affect sales and recovery by category?
• Which locations or departments show unusual trends?
• How do production, inventory, labor, and sales results relate?
• What should leadership investigate next?
Access, tools, data sources, and permitted actions remain controlled by the agency’s security, permissions, and governance requirements.
Voice-Assisted Pricing
Capture selected product details while the employee remains focused on the item.
Vision-Assisted Processing
Hardlines and Channel Optimization Demo
See how vision can help identify hardlines, surface product information, and support pricing and channel decisions.
Automation with Robotics
A future-state demonstration combining third-party robotics with ThriftMetrics product intelligence and routing.
Accelerated demonstration of a future automated thrift workflow. Robotics shown are representative third-party equipment; ThriftMetrics provides the product intelligence, routing, and pricing integration.
ThriftMetrics visits your agency to understand your stores, production workflows, pricing strategy, systems, data, and local markets. We then shape the AI Experience around the retail opportunities that matter most to your Goodwill.
We Visit Your Agency
We observe how donated goods are handled, priced, routed, and prepared for retail and e-commerce.
We Understand Your Context
We review your workflows, systems, available data, store environments, and local-market differences.
We Personalize the AI Experience
We focus the experience on the capabilities and recommendations most relevant to your agency.
Bring the experience to your agency and focus on the retail opportunities that matter most.
Explore the AI Experience
Tell us about your agency and the retail opportunities you want to explore.
Start the Conversation
Goodwill-exclusive. Agency-owned data.